Mobile / Casino
These terms set out what you agree to when you access bonusbears168 and use your account — from how transactions are processed through Touch 'n Go eWallet, FPX, or DuitNow, to how we handle your account data. Read through each section so you know exactly where you stand before you start.
When you open an account with bonusbears168 and log in, you are accepting the terms set out here. These terms apply to every action you take through your account — browsing the slots lobby, placing a wager on a live table, depositing through FPX or Touch 'n Go eWallet, or requesting a withdrawal via DuitNow. Access to bonusbears168 and eligibility to hold an account depends on local law and is available only where local law permits. We do not extend services to regions where online casino activity is restricted, and it is your responsibility to confirm that access is lawful where you are located. We may update these terms from time to time. When we do, the revised version is published here and takes effect from the date shown at the top of this page. Continuing to use your account after an update is published means you accept the revised terms. If any section of these terms is found to be unenforceable, the remaining sections continue to apply. Questions about a specific clause can be directed to our support team through the contact paths listed further down this page.
Not everything connected to your bonusbears168 experience sits under a single policy. Here is a clear breakdown of what this document covers and what lies outside its scope.
Your login credentials, session activity, and account-level permissions are fully covered here. This includes how we verify identity at login, how sessions are managed on mobile, and the steps for account recovery.
Deposits and withdrawals made through Touch 'n Go eWallet, FPX, DuitNow, or Bank Transfer are governed by these terms. The payment method's own terms also apply independently once funds leave or enter their network.
Games supplied by studios such as Habanero, Pragmatic Play, and Spadegaming are made available through our lobby. Studio-specific rules for individual titles — prize structures, round mechanics, return display — are set by the studio, not by us.
External services you connect to your account — your mobile banking app, your eWallet provider — operate under their own terms. We are not responsible for outages, limits, or policy changes on those networks.
You have clear, practical options for managing your account information and raising concerns under these terms. If you want to review your transaction history, open the Transactions section in your account dashboard after login — every deposit and withdrawal is listed there with date, method, and amount as recorded on our end. If your account details are out of date — contact number, preferred payment method, display name — you can update most fields directly in Account Settings. For changes that require identity re-verification, the on-screen flow walks you through what documents or steps are needed. If something in your account record looks wrong, or you believe a transaction was processed incorrectly, our support team can investigate and correct verified errors. Raise a query through any of the contact paths in the support section below and include your account ID and the relevant date or transaction reference.
Your full transaction log is in the dashboard under Transactions. Filter by date range or payment method to find a specific entry quickly.
Update contact details and payment preferences in Account Settings. Re-verification is prompted on-screen if the change requires it.
Contact support with your account ID and transaction reference if a record looks incorrect. We investigate and correct verified errors.
If any clause in these terms is unclear, ask us directly. Our support team can walk through what a specific section means for your account situation.
If you have a question about these terms, a transaction dispute, or want to submit a formal request about your account data, the routes below are open to you. Include your account ID and a clear description of your query so we can respond accurately.
Available through the chat icon on any page after login. Use this for account queries, transaction questions, or anything related to your wallet settings.
Send your query to our support address listed in the Help section of your account. Email is the recommended route for formal policy questions or correction requests.
The Help Centre in your account dashboard covers common policy questions, transaction steps, and account management paths — check there first for faster answers.
Your account security and the way we store your information are not secondary considerations — they are part of what makes your wallet and transaction history reliable. Here is how we approach the key areas.
We collect only the account and transaction data needed to run your account and process payments through Touch 'n Go eWallet, FPX, and DuitNow. We do not sell your data to third parties. Retention periods follow the requirements of applicable law in the regions where access is permitted.
Cookies keep your session active across pages and remember your account preferences. You can manage cookie settings through your browser. Some cookies are required for login to function; others handle preferences only and can be turned off without affecting core access.
Your account is protected by password authentication at login. If you notice activity you did not authorise, contact support immediately through Live Chat or email. We recommend not sharing your login credentials with anyone else.
To request a change to how we process your data, or to submit a formal correction to your account record, email our support team with your account ID and the specific change you are requesting. We respond to verified requests within the timeframe required by applicable law.
Short answers to the questions we hear most often about how these terms work and what they mean for your account.
Yes. Transactions through Touch 'n Go eWallet, FPX, DuitNow, and Bank Transfer are all covered. Keep in mind that each payment provider also has its own terms that apply once a transfer enters their network — those are separate from ours.
Open the Transactions section of your dashboard to check the record first. If something looks wrong, contact support with your account ID and the transaction date or reference. We investigate and correct verified errors.
Your account is accessible on mobile and desktop wherever you log in. Access still depends on local law and is available only where permitted. Eligibility does not change based on the device you use.
When we update these terms, the new version is published here with a revised date at the top. Continuing to use your account after that date means you have accepted the changes. We encourage you to check back periodically.
Most details can be changed directly in Account Settings after login. If the update requires identity re-verification, the on-screen instructions will tell you what is needed. For anything that cannot be changed in-app, contact support.
Email our support team through the address in your account Help section. Include your account ID and a clear description of your request. Formal data-correction and policy queries are handled within the timeframe required under applicable law.